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Below is a list of quick answers to frequently asked questions.
Yes, we offer free shipping on all orders over €39.90. For orders under this amount, a variable shipping fee will apply, which you can check at checkout. Please note that shipping costs may vary depending on the destination and the type of item ordered. During the purchase process, all costs will be clearly indicated in the cart before confirming the order.
Orders are processed within 2 business days. Shipping times vary depending on your location, but products are generally delivered within 3-6 business days of shipment. During the checkout process, you will be able to see a more precise indication of delivery times based on your destination. If you need more information or assistance, our customer service is at your disposal.
The printing technique used for our products is DTG (Direct-to-Garment) , which is one of the most advanced and flexible solutions for printing on fabrics. This technology allows for high-quality prints, using water-based inks that penetrate directly into the fibers of the fabric, ensuring a natural and durable effect.
DTG printed products are water resistant, but to ensure that the quality remains unchanged over time, it is important to follow the care instructions of the garment. With correct washing (preferably cold, turning the garment inside out) and without using high-temperature dryers, prints can maintain their vibrancy for up to 50 washes or more.
Keep in mind that while DTG printing offers incredibly fine detail and vibrant colors, it is generally more prone to wear and tear than other techniques such as screen printing, especially if exposed to heavy treatments.
To ensure the best durability, be sure to treat your garments with care, avoiding aggressive washing or the use of strong chemicals.
To use a promotional code, simply enter it in the appropriate section of the cart before completing the order. During the checkout process, you will find a dedicated space called "Enter a promotional code". Enter the code and confirm: the discount will be immediately applied to the order total and displayed before finalizing the payment.
Please note that some codes may have specific conditions, such as a minimum purchase threshold or a limited validity period. Be sure to read the instructions provided with the code to verify that it meets the requirements.
Once your order has been shipped, you will receive an email with a link with the tracking code, which will allow you to follow the status of your shipment in real time. If you made the purchase by creating an account, you can also find the tracking code in the “Orders” section of your personal area on the site. If you purchased as a guest, be sure to check your email for the tracking link.
If you have received a wrong or defective item, please contact us immediately to resolve the issue. You can send us an email or use the chat available on our site for quick assistance. We ask that you provide us with your order number and evidence of the defect, such as photos of the item in question, so that we can quickly handle your request. Once we receive the information, we will offer you a replacement or refund, depending on your preference.
If necessary, we will also guide you through the product return process.
If you wish to change or cancel an order, please contact us promptly via email or chat on our site. We will do everything we can to assist you, however, if the order has already entered the production phase, it will not be possible to make changes or cancel it.
We strongly advise you to carefully check all the details of your order before proceeding with the purchase, including the size (if applicable), color and options selected. This will help you avoid any errors that may not be correctable later.
